What time ranges can I use?

You can typically view last 7 days, 30 days, 90 days, or custom range. Exact options depend on your plan.

Do insights use AI labels?

Yes. If AI labeling is enabled, themes, topics, and sentiment in insights are based on that data. You can filter and segment by labels.

Can I export raw submission data?

Yes. CSV export and warehouse connectors include submission-level data (within plan limits) so you can analyze in your own tools.

How is “page” or URL determined?

ShapeShip records the page URL (or referrer) when a submission is sent. Page-level analytics group by that URL so you can see which pages generate the most feedback.

Can I share dashboards with stakeholders?

Access is controlled by your ShapeShip workspace. Export or warehouse sync lets you share data via your existing BI or reporting tools.

Customer insights and feedback analytics at a glance

Volume trends, top themes, sentiment, and page-level breakdowns. Prioritize with data and export to BigQuery, Snowflake, or Sheets.

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What Customer Insights gives you

Dashboards and trends that show what customers want and where to act.

Submission volume trends

See submission count over time by form, label, or segment. Spot spikes and trends without running manual reports.

Sentiment over time

Track positive, neutral, and negative sentiment trends. See if product or support changes move the needle.

Page-level analytics

Break down feedback by page or URL. Identify problem areas and prioritize fixes by impact.

Prioritization signals

Combine volume, sentiment, and labels into a simple view of what to tackle first. Filter by form or product area.

Export and warehouse sync

Export to CSV or sync to BigQuery, Snowflake, or Google Sheets for deeper analysis and existing BI tools.

How it works

Collect feedback in forms

Submissions from your forms (and optional AI labels) feed the insights engine. No extra setup once forms and labeling are on.

View dashboards

Open the insights area to see volume, themes, sentiment, and page-level views. Adjust time range and filters.

Prioritize

Use top themes and prioritization signals to decide what to fix or build. Drill into specific pages or labels.

Export or sync

Export to CSV or connect BigQuery, Snowflake, or Sheets to pull ShapeShip data into your warehouse or reports.

Frequently asked questions

Works with your tools

BigQuery

Sync ShapeShip Form submissions to BigQuery for analytics

Snowflake

Sync ShapeShip Form submissions to Snowflake for analytics

Google Sheets

Export ShapeShip Form submissions to Google Sheets

Use cases

Sync Form Submissions to Data Warehouses

Sync Form submissions to BigQuery or Snowflake for advanced analytics. Combine feedback data with other business metrics.

Export Form Submissions to Spreadsheets

Export Form submissions to Google Sheets or Airtable. Keep your data organized and accessible in spreadsheets.

Enrich Your CRM with Customer Feedback

Sync Form submissions to Salesforce or HubSpot. Enrich your CRM with customer feedback and insights.

Explore more features

AI Labeling & Taxonomy

Automatically categorize and understand feedback at scale.

Submissions Inbox

One place to triage, search, and act on every piece of feedback.

Forms

Embeddable feedback forms that capture customer voice wherever you need it.

Ready to use Customer Insights?

Start capturing and acting on feedback today. Free plan includes everything you need.

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